Privacy Policy

Last updated: March 15, 2026

This Privacy Policy explains how Deenay ("we", "us", "our") collects, uses, and protects information when you visit deenay.co.uk or contact us.

Summary

  • We collect information you provide and basic technical data.
  • We use information to respond to inquiries, operate the site, and improve services.
  • We do not sell personal information.
  • You have rights over your information, including access and deletion requests.

Contents

Information we collect

We collect information in three ways:

Information you provide

  • Contact details such as name, email address, and phone number.
  • Message content and details you choose to share through our forms or email.
  • Meeting or inquiry details if you ask us to follow up.

Information collected automatically

  • Device and browser details (type, version, language, and settings).
  • Log data such as IP address, pages viewed, and time spent on the site.
  • Usage signals collected via cookies or similar technologies.

Information from third parties

  • Service providers that support website hosting, analytics, or communications.
  • Public sources if relevant to your inquiry.

How we use information

We use information to:

  • Respond to inquiries and provide requested communications.
  • Operate, maintain, and improve the website and its performance.
  • Protect the security and integrity of the site and our operations.
  • Comply with legal obligations and enforce our rights.

Legal basis (UK/EU)

Where UK or EU data protection laws apply, we process personal information based on:

  • Legitimate interests in operating the site and responding to inquiries.
  • Consent when you submit a form or opt in to communications.
  • Legal obligations that require recordkeeping or disclosure.

Sharing and disclosure

We do not sell personal information. We may share data with:

  • Service providers that help us host, analyze, or secure the website.
  • Professional advisers where necessary for legal or compliance support.
  • Authorities if required by law or to protect rights and safety.
  • Successors in a merger, acquisition, or business restructuring.

Cookies and analytics

We use cookies and similar technologies to support site functionality, remember preferences, and understand traffic patterns. You can adjust your browser settings to refuse cookies, but some features may not function properly.

Data retention

We retain personal information only for as long as necessary to fulfill the purposes described in this policy, or to meet legal and compliance obligations.

Security

We use reasonable technical and organizational measures to protect information from loss, misuse, or unauthorized access. No method of transmission or storage is completely secure.

Your rights

Depending on your location, you may have the right to request access, correction, deletion, restriction, or portability of your personal information. You may also object to processing in certain circumstances and withdraw consent where it applies.

To make a request, contact us at info@deenay.co.uk.

International transfers

Your information may be processed in countries outside your place of residence. Where required, we use appropriate safeguards such as contractual protections.

Children’s privacy

Our website is not intended for children under 13, and we do not knowingly collect personal information from children.

Changes to this policy

We may update this policy from time to time. Updates will be posted on this page with a revised effective date.

Contact

If you have questions about this policy or how we handle information, contact us at info@deenay.co.uk.